This statement relates to Fitzwilton Hotel, operated by Windward Management, privacy practices in
connection with this website. We are not responsible for the content or privacy practices of other
websites. Any external links to other websites are clearly identifiable as such. Some technical terms used
in this statement are explained at the end of this page.
Fitzwilton Hotel and Windward Management fully respects your right to privacy, and will not collect any
personal information about you on this website without your clear permission. Any personal
information, which you volunteer to Fitzwilton Hotel and Windward Management will be treated with
the highest standards of security and confidentiality.
Fitzwilton Hotel and Windward Management collects various personal and technical information about
you on this website.
Personal information: Information that you provide by filling in forms on our website, such as when you
registered for our newsletter or make a purchase, including your name, address, telephone number,
email address, payment details, the names of guests traveling with you, your preferences for your stay
or other relevant data.
Sensitive information: The term “sensitive information” called in GDPR “special categories of personal
data”, refers to information related to your physical or mental health, racial or ethnic origin, political
opinions, religious or other beliefs, your sexual life, genetic data, biometric data (if used to identify an
individual) or trade union membership.
In general, we do not collect sensitive information unless it is volunteered by you. We may use health
information provided by you to meet your particular needs during your stay. For example such as any
mobility restrictions or specific meal preferences.
Technical information: When you visit our website, we may also collect certain information, like your IP
address, or browser, and information about your computer’s operating system, application version,
language settings and click stream data which shows the traffic of your visit around this web site (for
example pages accessed and documents downloaded). We also collect the previous website address
from which you reached us and the domain name used (for example .ie, .com, .org, .net) If you’re using
a mobile device, we might also collect data that identifies your mobile device, device-specific settings
and characteristics and latitude/longitude details.
Why Fitzwilton Hotel and Windward Management collects your data?
Bookings: We use your personal information to administer your online booking.
Guest reviews: We may use your contact information to invite you to write a review after your stay.
Marketing activities: We also use your information for marketing activities, as permitted by law. For
example:
When you make a reservation with us, we will send a booking confirmation by email. We also send our
customers regular newsletters by email. You can opt out, or unsubscribe, from marketing
communication at any time.
If you have provided us with your email address at some point over the past 12 months we might use
this email address to target you with specific offers on facebook or other social media sites that allow
retargeting services
Based on the information you share with us, offers may be shown to you on third-party websites.
Other communications: There may be other times when we get in touch by email, by post or by phone
depending on the contact information you share with us. There could be a number of reasons for this,
for example, we may need to respond to and handle requests you have made.
Market research: We may ask our customers to take part in market research. Any additional personal
details that you give us as part of the market research will only be used with your consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of
fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our
services, enhance the user experience, and improve the functionality and quality of our services.
How does Fitzwilton Hotel and Windward Management use guest reviews you share with us?
After your stay with us you may be invited to submit a guest review, which may ask for information
about the property, the surrounding areas, and the destination. If you don’t want your name to show
with your review, you can be displayed anonymously. By completing a guest review, you’re agreeing
that it can be displayed on, for example, our websites, in our social media accounts; to inform other
travellers about the quality and services of the hotel.
Fitzwilton Hotel and Windward Management uses a range of third parties to provide services – either
directly or indirectly. Where relevant, these companies are required to comply with our data privacy and
information security standards when handling Personal data and we aim that they do not compromise
your Personal data and information. We may share your Personal data and information if we believe in
good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such
disclosure may include cross-border transfer of Personal data and information. If legally compelled to
disclose your information to a third party, we will use commercially reasonable efforts to notify you in
advance of a disclosure unless legally prohibited.
We do not store any personal data in the cookies that we use. Additionally, all our cookie data is
encrypted to prevent third parties from accessing the information they contain.
The technical information will be used by Fitzwilton Hotel and Windward Management and only for
statistical and other administrative purposes.
Fitzwilton Hotel and Windward Management takes security responsibilities seriously, employing the
most appropriate physical and technical measures, including staff training and awareness and we review
these measures regularly.
1. The right of access to your personal data
If you have given your personal data and information to us, you have the right to ask us to advise you of
the scope of information we process about you, the purpose and nature of the processing, and
information on who we share it with.
You can do the above by emailing the completed form to info@fitzwiltonhotel.ie Please write “Request
personal information” in the subject line of your email.
2. The right to rectification
You can also request to update, correct your personal information. We strive to retain only data that is
accurate, complete and up to date.
Please contact us to ensure that the personal information we retain is up to date.
You can do that by emailing info@fitzwiltonhotel.ie Please write “Request personal information update”
in the subject line of your email.
3. The right to deletion
You can also request to delete your personal data at any time. However, we may need to retain certain
information for legal or administrative purposes, such as record keeping or to detect fraudulent
activities. You can opt out of marketing contact upon request. If you are concerned about potential
violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as
soon as practically possible. You can do the above by emailing info@fitzwiltonhotel.ie . Please write
“Request personal information deletion” in the subject line of your email.
4. The right to object processing
You have the right to object to processing your data under our business for our legitimate interests.
Where we are using your personal data on the basis of your consent, you are can withdraw that consent
at any time subject to applicable law.
You can do the above by emailing info@fitzwiltonhotel.ie
5. The right to data portability
You have the right to data portability which allows you to obtain and reuse your personal data for your
own purposes across different services. This right applies where your personal information is being
processed based on consent or for a performance of a contract and the processing is carried out by
automated means (excluding paper files).
The right also permits the transfer of data directly to another provider where technically feasible.
Therefore, depending on the technology involved, we may not be able to receive personal data
transferred to us and we will not be responsible for the accuracy of same.
You can do the above by emailing info@fitzwiltonhotel.ie
6. You have the right to complain to the Data Protection Commission or another supervisory authority
here
Fitzwilton Hotel and Windward Management strives to retain only data that is accurate, complete and
up to date. Please contact us to ensure that the personal information we retain is up to date. Email
info@fitzwiltonhotel.ie Please write “Request personal information update” in the subject line of your
email.
All customer complaints are promptly escalated to the relevant manager. Fitzwilton Hotel and
Windward Management deals with all complaints fairly and promptly and all issues are resolved as
quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their
complaint, the matter will be raised with senior management. Where any customer remains dissatisfied,
they are notified of their rights to refer their complaint to the relevant Ombudsman.
Web browser; the piece of software you use to read web pages. Examples are Microsoft Internet
Explorer, Netscape Navigator and Opera.
IP address; the identifying details for your computer (or your internet company’s computer), expressed
in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a
unique IP address, although the address may not be the same every time a connection is made.
This Fair Processing Notice and our Privacy Policy is Fitzwilton Hotel and Windward Management’s
commitment to protecting your privacy. We protect your information from unauthorised use or loss and
will only pass your data to our business partners, to fulfil your requirements, improve our services or
where we are required to do so by law.
The information we collect from your computer is utilised in service and security improvement, to
transmit messages to your computer or to generate e-mail marketing. You may opt-out of e-mail
marketing at any time by clicking the relevant link in the e-mail message or contacting the marketing
department at info@fitzwiltonhotel.ie